Terms of Trade

FDF MOWER SERVICE AND REPAIRS LTD
TERMS OF TRADE

These Terms of Trade apply to all repairs, servicing, parts sales and other work carried out by FDF Mower Service and Repairs Ltd ("the Company"). By requesting the Company to supply goods or services, the customer agrees to these Terms of Trade.

We may change these Terms by changing or removing existing terms, or by adding new ones at any time.

1. Assessments and Estimates

1.1 Estimates are valid for 14 days unless otherwise stated.
1.2 Estimates are provided as a guide only and are not fixed quotations.
1.3 During dismantling or diagnosis, additional faults may be discovered that were not reasonably identifiable when the estimate or assessment was prepared.
1.4 If additional repairs are required, the Company will make reasonable efforts to contact the customer for approval before proceeding where practical.

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2. Pricing

2.1 All prices are in New Zealand Dollars (NZD).
2.2 Prices include GST unless otherwise stated.
2.3 Labour charges are calculated at the Company's current workshop labour rate.
2.4 The Company reserves the right to correct any genuine pricing errors or omissions.

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3. Supplier Price Changes

3.1 Due to supplier pricing fluctuations, exchange rate movements and freight costs, the price of replacement parts may change without notice.
3.2 If the supplier increases the price of a part after a quotation or estimate has been provided, the Company reserves the right to adjust the final invoice accordingly.
3.3 Where practicable, the customer will be advised of any significant increase before the work is completed.

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4. Payment

4.1 Payment in full is required before, or at the time of, collection of the equipment.
4.2 No credit facilities are provided unless expressly agreed in writing.
4.3 Ownership of all goods and replacement parts remains with the Company until full payment has been received.
4.4 The Company reserves the right to retain possession of the equipment until payment has been made in full, to the extent permitted by law.

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5. Collection of Equipment

5.1 Customers should collect completed equipment promptly following notification that repairs have been completed.
5.2 Storage charges may apply to equipment not collected within 30 days of notification.
5.3 Equipment remaining uncollected for an extended period may be dealt with in accordance with applicable New Zealand law after reasonable attempts have been made to contact the owner.

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6. Warranty – Labour

6.1 The Company warrants its workmanship for a period of 30 (thirty) days from the date of invoice.
6.2 This warranty applies only to defects arising from the Company's workmanship.
6.3 The labour warranty does not apply where failure results from:

• normal wear and tear;
• misuse or abuse;
• accidental damage;
• lack of maintenance;
• incorrect operation;
• use for commercial purposes where the equipment was intended for domestic use;
• modification by others;
• damage caused by contaminated fuel or lubricants;
• failure of unrelated components.

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7. Warranty – Parts

7.1 New replacement parts supplied by the Company may be covered by the manufacturer's or supplier's warranty.
7.2 Any manufacturer's or supplier's warranty applies in accordance with that manufacturer's warranty conditions.
7.3 Where a part is found to be defective during the applicable warranty period, the Company will assist the customer in processing any valid warranty claim with the supplier or manufacturer.
7.4 Nothing in these Terms limits or excludes the customer's rights under the Consumer Guarantees Act 1993.

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8. Consumer Guarantees Act

8.1 Where the customer acquires goods or services for personal, domestic or household use, the Consumer Guarantees Act 1993 applies.
8.2 Nothing contained within these Terms excludes, restricts or limits any rights or remedies available under the Consumer Guarantees Act.
8.3 Where goods or services are supplied for business purposes, and where permitted by section 43 of the Consumer Guarantees Act 1993, the parties agree that the Consumer Guarantees Act shall not apply.

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9. Used Parts

9.1 Where the customer requests the fitting of used or second-hand parts, no warranty is provided unless expressly stated in writing.

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10. Customer-Supplied Parts

10.1 The Company accepts no responsibility for the quality, suitability or reliability of parts supplied by the customer.
10.2 No labour warranty applies where a failure is caused by customer-supplied parts.
10.3 Additional labour required due to defective or incorrect customer-supplied parts will be charged.

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11. Abandoned Equipment

11.1 Equipment left uncollected for an unreasonable period may incur storage charges.
11.2 If equipment remains uncollected after reasonable notice has been given, the Company may exercise any legal rights available to recover unpaid costs, including disposal or sale where permitted by law.

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12. Limitation of Liability

12.1 Except as required by law, the Company's liability is limited to remedying defective workmanship or replacing defective goods.
12.2 The Company shall not be liable for indirect or consequential losses including loss of income, business interruption or loss of use.

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13. Force Majeure

The Company shall not be liable for delays caused by circumstances beyond its reasonable control including supplier shortages, freight delays, natural disasters, strikes or government restrictions.

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14. Privacy

Personal information collected will be managed in accordance with the Privacy Act 2020 and used only for providing goods, services and communicating with customers.

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15. Governing Law

These Terms of Trade are governed by the laws of New Zealand.