Privacy Policy

Effective date: 24th of November 2025

FDF Mower Service and Repairs Limited ("we", "us", or "our") is committed to protecting your privacy and personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and physical address
  • Service Information: Details about your equipment, service history, repair requirements, and booking preferences
  • Payment Information: Billing details and payment records (we do not store credit card information)
  • Communication Records: Correspondence via email, phone, or in-person conversations
  • Website Usage: IP address, browser type, pages visited, and time spent on our website (collected through cookies)

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2. How We Collect Information

We collect personal information directly from you when you:

  • Request a service or repair
  • Contact us via phone, email, or in person
  • Submit an enquiry through our website
  • Subscribe to our communications
  • Visit our website (through cookies and analytics)

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3. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our repair and servicing services
  • Process bookings and communicate service updates
  • Send service reminders and maintenance recommendations
  • Process payments and maintain financial records
  • Respond to enquiries and provide customer support
  • Comply with legal obligations and maintain business records
  • Improve our website and user experience
  • Send promotional communications (only with your consent, and you can opt out at any time)

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4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party suppliers or parts distributors to fulfil service requirements
  • Payment Processors: With secure payment providers to process transactions
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In the event of a business sale, merger, or acquisition (you will be notified of any such change)

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5. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, or loss. Your information is stored securely using industry-standard practices, including:

  • Secure servers and encrypted connections
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically 7 years for financial records).

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6. Your Rights Under the Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of any inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Complaint: Lodge a complaint with us or the Privacy Commissioner if you believe your privacy has been breached
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below.

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7. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

We may use analytics services (such as Google Analytics) to understand how visitors use our website. This information is aggregated and does not identify you personally.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

FDF Mower Service and Repairs Limited

Email: info@fdfmowers.co.nz

‍Phone: 027 525 7273

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11. Privacy Commissioner

If you believe we have breached your privacy rights, you may lodge a complaint with the Office of the Privacy Commissioner:

Office of the Privacy CommissionerWebsite: www.privacy.org.nzPhone: 0800 803 909Email: enquiries@privacy.org.nz

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